Privacy Policy for Horizon Hues
Horizon Hues is committed to protecting your privacy. This Privacy Policy describes how we collect, use, process, and disclose your information when you visit and make purchases from our online platform, engage in our services, or interact with us. This policy applies to all products, services, and operations offered by Horizon Hues.
1. Information We Collect
We collect various types of information from and about users of our online platform and services, including information that may identify you directly or indirectly.
- Personal Data You Provide Directly: This includes information you provide when you register for an account, make a purchase, subscribe to our newsletter, request repair services, sign up for workshops, or contact us. This may include your name, shipping and billing addresses, email address, phone number, payment information (processed securely by third-party payment processors), and any other information you choose to provide.
- Transaction Information: Details regarding products or services you have purchased from us, including order history, payment methods, and delivery details.
- Technical and Usage Data: Information about how you access and use our online platform, including your IP address, browser type, operating system, referral sources, pages viewed, and the dates and times of visits. This helps us understand how our users engage with our services.
- Communication Data: Records of your correspondence and communications with us, including customer service inquiries, workshop registrations, and feedback.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Manage Services: Processing your orders, delivering products, providing repair and maintenance services, managing workshop registrations, and handling customer service inquiries.
- To Improve Our Services: Analyzing usage patterns to enhance our online platform, develop new product offerings, and improve the quality of our services.
- For Marketing and Communication: Sending you updates, promotional offers, newsletters, and information about new products, services, or upcoming workshops that may be of interest to you, based on your preferences. You can opt-out of marketing communications at any time.
- For Legal and Security Reasons: Protecting against fraud, complying with legal obligations, enforcing our terms and conditions, and safeguarding the security of our online platform and users.
- Customization: Personalizing your experience on our online platform by presenting products and content tailored to your expressed interests.
3. Data Sharing and Disclosure
Horizon Hues does not sell your personal data to third parties. We may share your information with:
- Service Providers: Trusted third-party vendors who perform services on our behalf, such as payment processing, shipping, data analysis, email delivery, hosting services, and customer support. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Legal Obligations: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- With Your Consent: We may share or disclose your information at your direction or with your explicit consent.
4. Data Security
We implement a variety of security measures designed to protect the security of your personal information both online and offline. We use industry-standard encryption technologies for data transmission and maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal data. No method of transmission over the Internet or method of electronic storage is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
6. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- The Right to Access: You have the right to request copies of your personal data. We may charge you a small fee for this service.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided below.
7. Cookies and Tracking Technologies
Our online platform uses "cookies" and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.
8. Third-Party Links
Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third-party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, our data practices, or wish to exercise any of your rights, please contact us:
Horizon Hues
18 Sin Ming Drive, #06-03,
Midview City,
Singapore, Singapore, 575722
Singapore